Customer Segments
Customer segmentation is the practice of dividing a customer base into groups of individuals that are similar in specific ways. Separate segments if: - needs require and justify distinct offer - reached through different channels - require different types of relationships - are willing to pay for different aspects - have different profitability Customer segment types: Mass market: one large group comprising only one segment Niche market: specific, specialized customer group Segmented: slightly different customer group Diversified: Multiple unrelated customer group Multi-sided markets This blog post is based on my learnings from the course on ‘entrepreneurship’ offered by Maryland Technology Enterprise Institute, University of Maryland through Coursera (2014).